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Order Helper

Size Measurement of our products : shirts & suits How to figure out your right size ? Here is a little help...

For your first order, it is important for you to determine your right size of shirt before confirming your order.

There are 2 elements you have to take in consideration :

1/ The neck size
It is the first element to know should you button up the collar and wear your dress shirt with a tie. You have to feel confortable in it.  To determine your neck size, take a thread around your neck and make a mark. Then, simply measure the length of the thread which will correspond to your neck size. Our shirt are made for necks from 13.8' to 18.1'.

2/ Your body type
Depending on your body type, a regular fit (fitted cut) or a classic fit (straight cut) might be more appropriate. Fitted shirts are closer to the body than the straight cut ones. 
Should you need further information about our shirt size and cut feel free to contact our customer service by phone (646) 429 9835 or by email contact@french-shirts.com.
Find below our dress shirts size measurements :

Chemise Homme Cintrée

 Measurements of our Suits   
To have a look at our suits measurements please refer to the desciption of the model wanted , you will find out all the details about the size.
 How to make your first order on French-shirts.com ? 
1/ Select your item

Select the item you want.
Click ont the picture of the item to view its complete details.
If the item require a size selection, select your appropriate size. (should you need help to determine your size of shirt or suit, feel free to contact us by phone (646)-429-9835 or by email contact@french-shirts.com.

2/ Add to your shopping bag.

3/ Redo theses steps until the end of your shopping.

4/ Overvew your cart.
The sum up of your shopping is displayed once you click on the yellow cart.
At this step of your order, you are able to :
continue your shopping
Remove items from your shopping cart
Move on the last steps of your order.

5/ Valid your order

For your first order,  you will have to create your customer account. Otherwise, login with your usual Customer ID and password.

6/ Create your customer account
While you are creating your French-shirts.com customer account, please make sure you are fullfilling the approriate boxes required to make easier the different steps of your order process, especially the shipping mail address category. If necessary, differentiate your billing adress from your delivery address.  
If you receive the following message 'You already have a customer account' that means another customer already use the customer name you have just  chosen. It works like an email which cannot be used by two users. In that case, we advise you to select uncommon user name such as 'your first name . your last name' or 'your birth date . your last name'.

7/ Your order process
Check and confirm the details of your order: number of items as well as its sizes if required. At this stage you may confirm or modify your billing and your shipping information which will appear on the freight note. Then, select the Express way of shipment and accept our Terms and Conditions after reading to confirm your order by clicking 'Credit card payment'. All the payment transactions are proceeded and confirmed through our secured HSBC payment system website.

8/ Confirm your payment
Click on the 'credit card payment' button. You will then directed into our secured Ogone payment system. The credit card types accepted are VISA, MASTERCARD and CB. Once you confirm your payment, an email is sent to your email box.

9/ Order tracking
During business days, all orders with payment confirmed before Noon are shipped the same business day. You receive an email as a confirmation with your order tracking number as well.  At any time, you may have a look at your orders history and status processed on French-Shirts.com: connect to your customer account with your User ID and password.

Phone assistance
Our agents stay at your disposal from 11AM to 5PM from Monday to Friday for any advise and help about our products: (646) 429 9835. 
Terms & Conditions
Please refer to our Terms of Use conditions.
Frequented Asked Questions 
Where else can I find out your shirts ?
Exclusively on our website! All our shirts are made by our designers and we are doing our best to propose you a new collection every week, between 6 to 20 different designs of shirts every time! All orders with a payment confirmed before Noon are shipped the same business day!

 

How often do you change your collection of shirts ?
Every week ! We do not edit our collections again on the website as we prefer to constantly create new design every time. This perpetual movemnet of shirts is unique and only available on www.french-shirts.com ! 

What if my size does not show up ?
It means your size is unfortunately out of stock. Since our collections are limited edition, some sizes and designs are a very short life time on our website. Therefore, the faster you order online, the luckier you are! You can check all the sizes available in each item description. We recommend you to use our size filter. It will help you to view all the shirts available in your size. 
That is the reason why if you're crushed with one of our shirt, do not wait too long before ordering it! Otherwise, you would be saddly frustrated! 

Some designs may come out again in different colors , collar and cuffs.

Why do we edit dress shirts in a limited edition ?
Because we do not want your co-worker to have the same shirt than you!  We also willing to propose unique shirts because all the shirts you are overviewing on the website are designed by people fans of shirts!

How may I know the delivery date of my order ?
Orders confirmed before Noon are shipped the same business days. To track your order you just have to go on Fedex website and enter your tracking number.

Do I need an Ogone account to pay by credit card ?
No, you do not need an Ogone account to pay by credit card on www.french-shirts.com. We accept VISA and MASTERCARD and AMEX.